Refund Policy
At Easeflip, we want you to be completely satisfied with your purchase. If you’re not happy with your item, we’re here to help. Please read our refund policy below for details.
Returns
- You have 30 days from the date of purchase to return an item for a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it, including all original packaging.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original payment method within 5-7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Exchanges
- If you received a defective or damaged item, please contact us at support@easeflip.com within 30 days of receiving your order, and we’ll arrange for a replacement.
Non-Returnable Items
- Gift cards, digital products, and items marked as final sale cannot be returned.
Return Shipping
- Customers are responsible for paying return shipping costs, which are non-refundable.
- If you receive a refund, the original shipping cost (if applicable) will be deducted from your refund.
How to Initiate a Return or Exchange
- Email us at support@easeflip.com with your order number, reason for return, and any relevant photos (for damaged items).
- We’ll provide instructions for sending your item back to us.
- Once we receive and inspect your return, we’ll process your refund or exchange.
Need Help?
If you have any questions about our refund policy, feel free to contact us at support@easeflip.com. Our team is here to assist you!